Contact Us

Use the form on the right to contact us.

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Shipping Info & Returns

Shipping Info & Returns

All of our orders are posted via Australia Post and will be posted once we have received your payment. 

Regular post parcel - please allow up to 2-3 weeks for shipping within Australia. 

Express post parcel - please allow up to 1 week for shipping within Australia.

A tracking number will be sent via email once your order has been posted.

If you would like your order shipped internationally, please contact us at info@twinklerugs.com to place your order. 

Twinkle Rugs cannot be held accountable for any lost or damaged parcels. 

 

All orders are non-refundable but we are happy to exchange if a rug is faulty. Postage fees will apply if you wish to exchange. Please contact us at info@twinklerugs.com if you would like to discuss an exchange.