Contact Us

Use the form on the right to contact us.

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Shipping Info & Returns

Shipping Info & Returns

All of our orders are posted via Australia Post and will be posted once we have received your payment. 

Regular post parcel - please allow up to 2-3 weeks for shipping within Australia. 

Express post parcel - please allow up to 1 week for shipping within Australia.

A tracking number will be sent via email once your order has been posted.

If you would like your order shipped internationally, please contact us at to place your order. 

Twinkle Rugs cannot be held accountable for any lost or damaged parcels. 


All orders are non-refundable but we are happy to exchange if a rug is faulty. Postage fees will apply if you wish to exchange. Please contact us at if you would like to discuss an exchange.